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FAQ

Below you find a selection of Frequently Asked Questions.
How can i contact you?

If you want to contact us please fill out the form found on the contact page, you can find all contact information here.

Where can i find a user manual?

Forgot how a watch works? Don't worry we have a user manual right here!

Is my watch water resistant?

All DUKUDU watches have a water resistancy of 5ATM. This means that it is suitable for everyday use, swimming or water related work. It is not suitable for diving, damages caused under these circumstances are not covered by the guarantee. Beware, leather straps and water don’t go well together.
The watch’s water resistance is not permanently guaranteed (please see the "guarantee" page). It is affected by the ageing of gaskets or deformation of watch parts due to accidental shock. To preserve a watch’s water resistance as long as possible, please follow the cautions below:

  • Wipe off moisture, sweat or dirt with a soft dry cloth after removing it from the wrist in order to increase the durability of the case back, gaskets and band.
  • After using a water resistant watch in ocean water, wash it in fresh water and dry it with a soft cloth.
  • Do not wash a water resistant watch while the crown is pulled out.
  • Avoid washing a water resistant watch directly under running water. Wash it in still water in a sink or a receptacle.
Where can i find a size guide?

You can find a size guide on the product page of each watch. look for this icon:

Do i have any warranty on my watch?

DUKUDU offers a limited warranty of defects in materials and workmanship for a period of two (2) years after original purchase. Read more here.

How can i return my order?

You can return an order within 30 days of the purchase date, if you have an account you can find all the information when you login an click on the order you want to refund. if you don't have an account you can go here and contact us through the form.

How do I request a repair?

If you have an account you can request a repair when you login an click on the order you want to be repaired. if you don't have an account you can go here and contact us through the form.

How do i become an official DUKUDU dealer?

If you fill out the form on this page, we will get backt to you as soon as possible!

Which shipping conditions apply?

You can find our shipping conditions here.

Shipping conditions

For any purchase, delivery of that purchase will be free to an address within our delivery area and shipped with the standard shipping service of our designated shipper (for more information see shipping & handling in customer service)....
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Setting Date and Time

Setting the date
  1. Pull the crown out to position 2.
  2. Turn the crown and set the day for the previous day.
Setting the time
  1. Pull the crown to position 3.
  2. Turn the crown to advance the time and continue until the day changes to the present day.
  3. Set the correct time.
  4. Push the crown back to postion 1.

Adjust the size of a metal strape

1. Lift up.
2. Slide to adjust the length of the strap.
3. Push back down to secure the clasp.

Changing the strap

1. Securely hold the end and locate the mechanism on the backside of the strap.
2. Slide to adjust the length of the strap.
3. To attach a new strap: Start with the pin located at the other side of the mechanism, place this pin first while tilting the strap. Next, slide the mechanism to the middle and place the other side.

Water Resistancy

All DUKUDU watches have a water resistancy of 5ATM. This means that it is suitable for everyday use, swimming or water related work. It is not suitable for diving, damages caused under these circumstances are not covered by the guarantee. Beware, leather straps and water don’t go well together.

The watch’s water resistance is not permanently guaranteed (please see the "guarantee" page). It is affected by the ageing of gaskets or deformation of watch parts due to accidental shock. To preserve a watch’s water resistance as long as possible, please follow the cautions below: