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Refund policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Bart@oozoo.eu.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Bart@oozoo.eu and send your item to: Nieuwenhuizenweg 15A, 2314 XP Leiden , The Netherlands

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should send your product to: Nieuwenhuizenweg 15-A, 2314 XP Leiden , The Netherlands.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, if they return shipment was send post-paid

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Shipping conditions

For any purchase, delivery of that purchase will be free to an address within our delivery area and shipped with the standard shipping service of our designated shipper (for more information see shipping & handling in customer service)....
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Setting Date and Time

Setting the date
  1. Pull the crown out to position 2.
  2. Turn the crown and set the day for the previous day.
Setting the time
  1. Pull the crown to position 3.
  2. Turn the crown to advance the time and continue until the day changes to the present day.
  3. Set the correct time.
  4. Push the crown back to postion 1.

Adjust the size of a metal strape

1. Lift up.
2. Slide to adjust the length of the strap.
3. Push back down to secure the clasp.

Changing the strap

1. Securely hold the end and locate the mechanism on the backside of the strap.
2. Slide to adjust the length of the strap.
3. To attach a new strap: Start with the pin located at the other side of the mechanism, place this pin first while tilting the strap. Next, slide the mechanism to the middle and place the other side.

Water Resistancy

All DUKUDU watches have a water resistancy of 5ATM. This means that it is suitable for everyday use, swimming or water related work. It is not suitable for diving, damages caused under these circumstances are not covered by the guarantee. Beware, leather straps and water don’t go well together.

The watch’s water resistance is not permanently guaranteed (please see the "guarantee" page). It is affected by the ageing of gaskets or deformation of watch parts due to accidental shock. To preserve a watch’s water resistance as long as possible, please follow the cautions below: